Orders and Shipping
If the order has already been processed, you can refer to the exchanges, returns and refunds section to follow the steps to return the items. Certain conditions apply.
Delivery begins the day after the launches.
As soon as your order is shipped, you will receive a confirmation email which will include your tracking number. Your tracking number will be activated when the carrier has picked up your package at our warehouse.
The deadline is 10 to 15 business days, depending on the order.
Delivery with tracking:
The delivery time is 3 to 5 business days.
Delivery with tracking:
The delay is 5 to 7 business days, depending on the order.
*Please note that delivery times may be longer given the high volume of orders to be shipped.
Free shipping for all orders over 100$ everywhere in Canada.
Free shipping for all orders over 100$ to the United States and Mexico.
*Import taxes, duties and fees may be charged upon receipt of your order for addresses outside of Canada.
If you received a defective product or there is an error in your order, you must write to us at firstname.lastname@example.org mentioning the following elements:
· Your name
· Your order number
· A short summary of the situation
· A photo
*Very important to complete these steps within 10 days of receiving your package.*
*Wait to receive our instructions before returning anything.
Rest assured that we will take all the necessary means to find a solution that suits you :)
Before any exchange or return, you must meet all the criteria below:
· The item must be returned within 30 days from the day it was received
· Items are in their original condition.
Thereafter, you must communicate with us via email at email@example.com with the title:
Exchange or Return as well as your order number.
In the email, mention:
· your name
· the jewel you wish to exchange/return.
· your order number
After receiving approval from customer service, send your item by mail by writing your name and the desired exchange item inside your package.
The package must be sent to us at your expense with the carrier of your choice to the following address:
55 rue Louvain Ouest, Bureau 360-07
Montreal, QC H2N 1A4
If these conditions are not met, we will not be able to proceed with the exchange.
Shipping costs are at the expense of the customer.
· The item must be returned within 30 days from the day it was received.
· Returns/exchanges are accepted if the items are in their original condition.
If these conditions are not met, we will not be able to proceed with the refund.